Privacy Policy
Your privacy matters to us
Last Updated: January 15, 2025
Overview and Commitment
At Stefania Montecanto, we understand that your privacy isn't just about compliance—it's about trust. When you share information with us, you're placing confidence in our ability to protect and respect your personal data.
This policy explains how we collect, use, store, and safeguard your information when you visit our website, use our software application protection services, or interact with our educational content. We've written this in plain language because privacy shouldn't require a law degree to understand.
We operate under Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), ensuring your rights are protected throughout our relationship.
Information We Collect
Information You Provide Directly
- Contact details when you reach out for consultations or support
- Account information for our educational platforms and services
- Project specifications and requirements for software protection needs
- Feedback and communications through our contact forms
- Registration information for workshops and training sessions
Automatically Collected Information
We use this technical information to improve our website performance and understand how visitors engage with our educational content about software protection.
How We Use Your Information
Your information serves specific purposes that directly benefit your experience with our services. We don't collect data just because we can—every piece of information has a clear business purpose.
- Service Delivery: Providing software protection consultations and educational programs tailored to your needs
- Communication: Responding to inquiries, sending program updates, and sharing relevant educational content
- Account Management: Maintaining your access to learning platforms and tracking your educational progress
- Website Improvement: Analyzing usage patterns to enhance our educational resources and user experience
- Security: Protecting against unauthorized access and ensuring the integrity of our systems
We never sell your personal information to third parties. That's not our business model, and it never will be.
Information Sharing and Disclosure
We share information only when necessary for business operations or legal requirements. Here's exactly when and why:
Service Providers
We work with trusted third-party providers for website hosting, email communications, and educational platform management. These partners are contractually bound to protect your information and can only use it for specified services.
Legal Requirements
We may disclose information when required by law, court order, or government regulation. This includes cooperating with law enforcement investigations or protecting against legal liability.
Business Protection
In cases of suspected fraud, security breaches, or violations of our terms of service, we may share relevant information with appropriate authorities or security professionals.
Your Rights and Control
Under Canadian privacy law, you have significant control over your personal information. These aren't just theoretical rights—we've built systems to make them practical and accessible.
To exercise any of these rights, contact us at support@stefaniamontecanto.com. We'll respond within 30 days and work with you to address your request appropriately.
Data Security and Protection
Security isn't an afterthought in our business—it's fundamental to everything we do. Given our expertise in software protection, we apply the same rigorous standards to safeguarding your personal information.
Technical Safeguards
- SSL encryption for all data transmission
- Regular security audits and vulnerability assessments
- Secure backup systems with encryption at rest
- Multi-factor authentication for system access
Organizational Measures
Access to personal information is strictly limited to employees who need it for their work. All team members receive regular privacy training and sign confidentiality agreements. We maintain detailed access logs and regularly review who has access to what information.
Data Retention and Deletion
We don't keep your information indefinitely. Our retention practices balance your privacy interests with legitimate business needs and legal requirements.
When information reaches its retention limit, we securely delete it using industry-standard data destruction methods. You can also request early deletion of your information, subject to legal and contractual obligations.
International Data Transfers
While we're based in Canada and primarily serve Canadian clients, some of our service providers may process data outside Canada. When this happens, we ensure appropriate safeguards are in place.
Our website hosting and email services operate within Canada and the United States, both of which have recognized privacy frameworks. Any data transfers to other countries are protected by contractual safeguards that require equivalent privacy protection.
If you're located outside Canada and use our services, your information may be transferred to and processed in Canada under Canadian privacy laws.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and understand how our website is used. Most of these are essential for basic functionality.
Essential Cookies
These cookies are necessary for our website to function properly. They enable basic features like secure login, form submission, and navigation. You cannot opt out of these cookies without affecting site functionality.
Analytics Cookies
We use analytics cookies to understand how visitors interact with our educational content. This helps us improve our resources and identify which topics are most valuable to our audience. These cookies don't identify you personally.
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some features of our website.
Changes to This Policy
Privacy laws and business practices evolve, so we may update this policy from time to time. When we make significant changes, we'll notify you through email or a prominent notice on our website.
Minor updates—like clarifications or contact information changes—will be posted here with an updated "Last Modified" date. We encourage you to review this policy periodically, especially if you're a regular user of our services.
Significant changes will take effect 30 days after notification, giving you time to review and understand the updates. If you disagree with major changes, you can request deletion of your information before the new policy takes effect.
Privacy Questions and Contact
If you have questions about this privacy policy or want to exercise your privacy rights, we're here to help. Our team is committed to addressing your concerns promptly and thoroughly.
Phone: +1 (250) 245-7114
Address: Express Visa LTD, 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
We typically respond to privacy inquiries within 2-3 business days and aim to resolve most requests within 30 days as required by Canadian privacy law.